Jose Luis Rodriguez Alvear
Leander
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Former president of high school debate club, helped students of all ages understand the basic rules of debate.
Overview
2
2
years of professional experience
Work History
Barista
Illuminate Coffee Bar
12129 N FM 620 #102, Austin, TX
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Starbucks
Cedar Park, TX
09.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated to recall customers' names and address each by name.
- Educated coworkers and customers about new products.
- Upsold specialty items with beverages, increasing store sales.
Education
GED -
Austin Community College
Austin, TX12.2024
High School Diploma -
Colegio De La Salle Panama
Panama City, Panama12.2021
Skills
- POS System Operations
- Sales Expertise
- Communications Strategies
- Guest Satisfaction
- Guest Inquiries
- Hospitality and Professionalism
- Spanish Fluency
- Upselling
- Conflict Mediation
Timeline
Barista
Illuminate Coffee Bar
08.2023 - Current
Barista
Starbucks
09.2022 - 04.2023
GED -
Austin Community College
High School Diploma -
Colegio De La Salle Panama