Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSE ROSTRO

EDINBURG

Summary

Dynamic professional with expertise in cash management and customer service excellence, honed at McDonald's. Proven ability to enhance sales through product recommendations and loyalty program promotion. Skilled in conflict resolution and multitasking, consistently exceeding expectations in fast-paced environments. Recognized for balancing cash drawers with 100% accuracy, ensuring seamless transactions and customer satisfaction.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Overview

1
1
year of professional experience

Work History

CASHIER

McDonald's
01.2025 - 04.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted customers with returns, refunds and resolving transaction issues.

BACK OF THE HOUSE

Chic-Fil-A
06.2024 - 12.2024
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

High School Diploma -

JOHN ECONOMEDES HIGH SCHOOL
Edinburg, TX
06-2008

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Refund handling
  • Money handling
  • Cash management
  • Time management skills
  • Order packaging
  • Credit and cash transactions
  • Loyalty program promotion
  • Clear communication
  • Product knowledge
  • Staff training
  • Customer assistance
  • Payment collection
  • Merchandise exchange
  • Payment processing
  • POS system operations
  • Conflict resolution
  • Complex Problem-solving
  • Inventory restocking
  • Training and onboarding
  • Credit card processing
  • Cash handling and management
  • Order taking
  • Cleaning and sanitizing
  • Basic math
  • Data entry
  • Ordering and stocking
  • Cash drawer balancing
  • Online orders preparation
  • POS systems
  • Attention to detail
  • Multitasking and organization
  • Customer service excellence
  • Customer relations

Languages

Spanish
Professional Working
English
Full Professional

Timeline

CASHIER

McDonald's
01.2025 - 04.2025

BACK OF THE HOUSE

Chic-Fil-A
06.2024 - 12.2024

High School Diploma -

JOHN ECONOMEDES HIGH SCHOOL

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