Jose Ruvalcaba
Chick-fil-A
Hillsboro,OR
2
Languages
2027
years of professional experience
Dynamic professional with a proven track record at Virginia Garcia Memorial Health Center, excelling in customer service and data entry. Recognized for enhancing patient experiences and streamlining operations, demonstrating strong attention to detail and effective problem-solving skills. Committed to fostering team collaboration and achieving operational excellence in fast-paced environments.
Work History
Front Desk Receptionist
- Managed patient check-in processes, ensuring efficient appointment scheduling and registration.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized front desk area, enhancing professionalism and patient experience.
- Assisted in processing patient information through electronic health record systems accurately.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated with healthcare staff to streamline patient flow and improve service delivery.
- Educated patients on clinic services, fostering understanding of available health resources.
- Handled confidential documents securely, adhering to HIPAA regulations and organizational policies.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Field Talent Staff
2 Years 1 Month- Provided exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and cleanliness standards.
- Assisted team members during peak hours, contributing to overall operational efficiency and workflow management.
- Maintained accurate inventory levels, assisting in stock replenishment to meet customer demand.
- Trained new staff on service protocols and food safety practices, fostering a collaborative team environment.
- Collaborated with management on promotional events, supporting marketing initiatives that increased foot traffic and sales.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Provided guidance and support to junior staff members in achieving performance goals.
- Liaised with management and other departments to maintain smooth operations.
Chickfila Manager
3 Years 8 Months- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained team members on food safety protocols and operational procedures for enhanced efficiency.
- Developed shift schedules to optimize staff coverage and improve workflow during peak hours.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Conducted performance evaluations, providing feedback to promote employee growth and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Data entry
Problem-solving skills
Team collaboration
Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Talent Staff
Chick-fil-A
10.2024 - 11.2026Read More
Chickfila Manager
Chick-fil-A
04.2022 - 12.2025Read More
Front Desk Receptionist
Virginia Garcia Memorial Health Center
Read More
Century High School
High School Diploma
Read More