Jose Sanchez
Rowlett
Summary
Dynamic Pharmacy Operations Manager at Walgreen's Pharmacy with a proven track record in workflow optimization and personnel management. Expert in training staff and implementing safety protocols, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and effective communication, ensuring compliance with regulatory standards while fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Rowlett
04.2017 - Current
- Streamlined daily pharmacy operations to enhance workflow efficiency.
- Oversaw inventory management, ensuring timely restocking of pharmaceutical supplies.
- Trained and mentored pharmacy staff on compliance and operational procedures.
- Implemented safety protocols to maintain secure working environment.
- Coordinated with healthcare providers for accurate medication dispensing.
- Developed training materials for new employees on pharmacy systems and processes.
- Ensured adherence to regulatory standards in all pharmacy operations.
- Resolved customer complaints promptly while maintaining professionalism.
- Managed daily pharmacy operations and workflow to ensure efficiency.
- Oversaw inventory management and restocking of pharmaceutical supplies.
- Trained and mentored pharmacy staff on operational procedures and compliance.
- Implemented safety protocols to maintain a secure working environment.
- Coordinated with healthcare providers to ensure accurate medication dispensing.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Managed weekly schedules and requests for leave.
- Administered vaccines to immunize patients against communicable diseases.
Grill Cook
Chipotle Grill
Austin
08.2016 - 03.2017
- Prepared fresh ingredients for daily menu offerings.
- Maintained cleanliness and organization of the cooking area.
- Assisted in training new grill cooks on procedures and standards.
- Collaborated with kitchen staff to optimize food preparation efficiency.
- Communicated effectively with team members during peak service periods.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Inspected equipment daily for cleanliness and functionality prior to use.
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Education
High School Diploma -
YSLETA HIGH SCHOOL
El Paso, TX06-2012
Skills
- Workflow optimization
- Effective communication
- Problem solving
- Team building
- Conflict resolution
- Time management
- Pharmacy software proficiency
- Personnel management
Affiliations
- I WORK ON CARS IN MY FREE TIME
- I LOVE SPENDING TIME WITH MY FAMILY
- I OCCASIONALLY HELP VARIOUS FAMILY MEMBER WITH THEIR HOME IMPROVEMENT PROJECTS
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- APHA IMMUNIZATION CERTIFIED
- TEXAS STATE BOARD LICENSED PHARMACY TECHNICHIAN
- CPR CERTIFIED
References
References available upon request.
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
04.2017 - Current
Grill Cook
Chipotle Grill
08.2016 - 03.2017
High School Diploma -
YSLETA HIGH SCHOOL