Jose Silva
Grand Rapids,MI
Summary
Experienced in customer service within the electronics sector, providing assistance and product knowledge to enhance customer satisfaction. Managed inventory effectively by ensuring stock levels were maintained and organized, contributing to a clean and efficient store environment. Demonstrated conflict resolution skills while handling customer complaints and processing returns in accordance with company policies. Proficient in cash handling and upselling techniques, resulting in increased sales opportunities based on customer needs.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart
Grand Rapids, MI
06.2024 - Current
- Offer assistance to customers in Electronics
- Offer knowledge of the electronic or product
- Stock electronics/shelf
- Make sure everything is stocked and clean
- Open locked cases
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
Cook
Noodles & Company
Grand Rapids, MI
02.2022 - 03.2024
- Performed basic administrative duties such as inventory management, ordering supplies.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Organized storage areas for efficient usage of space.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
Hope Academy of West Michigan
Grand Rapids, MI05-2024
Skills
- Customer service
- Sales techniques
- Inventory management
- Product knowledge
- Cash handling
- Store organization
- Conflict resolution
- Upselling strategies
- Team collaboration
- Time management
- Problem solving
- Attention to detail
Timeline
Sales Associate
Walmart
06.2024 - Current
Cook
Noodles & Company
02.2022 - 03.2024
High School Diploma -
Hope Academy of West Michigan