Jose Torres
San Antonio,TX
Summary
Resourceful Police Communication Operator with a proven track record of high productivity and efficient task completion. Demonstrated expertise in communication, problem-solving, and decision-making, resulting in swift and appropriate actions in fast-paced environments. Experienced in processing emergency calls and dispatching law enforcement personnel. Skilled at effectively communicating with upset and irate citizens while exercising good judgment to make sound decisions in emergency situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Police Communications Operator
University of Texas Health Science Center
San Antonio, TX
10.2022 - Current
- Received and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored alarm systems, radio frequencies, and CCTV surveillance cameras for suspicious activity.
- Provided support to officers in the field by relaying information and responding to requests in a timely manner.
- Updated police databases with relevant information including suspect descriptions, vehicle details and incident reports.
- Conducted background checks on suspects using local, state and federal databases.
- Entered data into computerized records management system software programs.
- Answered non-emergency phone calls from citizens seeking information about police services or filing complaints against officers.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Police Communications Supervisor
University of Texas Health Science Center
San Antonio, TX
12.2017 - 09.2022
- Developed and implemented effective internal communications directives to ensure timely delivery of messages to requesting field officers.
- Developed and maintained a 24/7 schedule.
- Ensured compliance with state-mandated training requirements for all dispatchers.
- Ensured compliance and success during TLETS/CJIS audits.
- Held quarterly dispatch meetings with communications personnel to update on policies, directives, trainings, and to hear their questions, comments, or concerns.
Police Communication Operator
University of Texas Health Science Center
San Antonio, TX
12.2014 - 12.2017
- Received and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored alarm systems, radio frequencies, and CCTV surveillance cameras for suspicious activity.
- Provided support to officers in the field by relaying information and responding to requests in a timely manner.
- Updated police databases with relevant information including suspect descriptions, vehicle details and incident reports.
- Conducted background checks on suspects using local, state and federal databases.
- Entered data into computerized records management system software programs.
- Answered non-emergency phone calls from citizens seeking information about police services or filing complaints against officers.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Police Communication Operator
University Of Texas At Brownsville
Brownsville, TX
12.2006 - 04.2014
- Received and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored alarm systems, radio frequencies, and CCTV surveillance cameras for suspicious activity.
- Provided support to officers in the field by relaying information and responding to requests in a timely manner.
- Dispatched Guards to assist the public in service calls, such as Unlock Doors for offices or classrooms, and Motorist Assist calls, such as battery jumps and vehicle unlocks.
Guard
University Of Texas At Brownsville
Brownsville, TX
06.2002 - 12.2006
- Provided information regarding facility policies and procedures to visitors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Assisted in controlling access to restricted areas.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Provided crowd control during special events at the facility.
- Managed traffic flow throughout parking lots and other areas of the facility.
- Interacted with customers in a professional manner while providing assistance as needed.
- Ensured timely unlocking and locking of campus buildings and classrooms.
- Assisted visitors, staff, and faculty as required
Parking & Traffic (Part Time)
University Of Texas At Brownsville
Brownsville, TX
06.2001 - 06.2002
- Performed foot patrols across campus parking areas confirming appropriate parking permits on vehicles
- Issued parking citations for various parking infractions.
- Performed guard duties during special events.
- Assisted the Parking Office in issuing Parking Permits during the first two weeks of a new semester.
Medical Office Clerk
University Eye Center
San Benito, TX
09.1998 - 08.1999
- Greeted patients and collected patient information, including medical history.
- Verified insurance coverage and obtained prior authorizations for procedures as needed.
- Scheduled appointments, answered phones, and responded to emails promptly.
- Screened patients prior to their eye exam.
- Took patient measurements and completed eyeglass orders on single-vision lenses.
- Performed medical coding and billing.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX07-1997
Bachelor of Arts - Criminal Justice
University of Texas At Brownsville
Brownsville, TXSkills
- Information Gathering
- Incident documentation
- Call prioritization
- Records Maintenance
- Caller engagement
- Data Entry
- Call Records Maintenance
- Active Listening
- Adaptability
- Information Security
Certification
- Master Telecommunicator awarded on 07/26/2015
Accomplishments
- Dispatcher of the Year 2016 award.
- Supervisor of the Year 2018 award.
Timeline
Police Communications Operator
University of Texas Health Science Center
10.2022 - Current
Police Communications Supervisor
University of Texas Health Science Center
12.2017 - 09.2022
Police Communication Operator
University of Texas Health Science Center
12.2014 - 12.2017
Police Communication Operator
University Of Texas At Brownsville
12.2006 - 04.2014
Guard
University Of Texas At Brownsville
06.2002 - 12.2006
Parking & Traffic (Part Time)
University Of Texas At Brownsville
06.2001 - 06.2002
Medical Office Clerk
University Eye Center
09.1998 - 08.1999
High School Diploma -
Los Fresnos High School
Bachelor of Arts - Criminal Justice
University of Texas At Brownsville