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Willing to relocate to: Universal City, CA - Converse, TX - Schertz, TX Authorized to work in the US for any employer

Dynamic and customer-oriented Technical Support and Customer Service Specialist with over five years of progressive experience providing exceptional client support across telecommunications, healthcare, retail, and hospitality industries. Adept at delivering high-quality service in both remote and on-site environments, with proven expertise in troubleshooting, account management, billing assistance, and process improvement. Skilled in leveraging tools such as Zendesk, Genadmin, Microsoft Teams, and Observe AI to manage complex inquiries, ensure issue resolution, and maintain accurate documentation. Recognized for a strong balance of technical aptitude and emotional intelligence, excelling in deescalating customer concerns, identifying solutions quickly, and maintaining professionalism under pressure. Demonstrated success in exceeding performance metrics including customer satisfaction, issue resolution time, and quality assurance. Highly organized and self-directed, with extensive experience in remote work environments that demand time management, multitasking, and clear virtual communication. Known for building trust with customers, supporting team collaboration, and fostering positive client relationships that align with company values and objectives. Proficient in Microsoft Office Suite, mobile and desktop troubleshooting, and cross-departmental coordination. Passionate about creating seamless customer experiences while driving measurable results for the organization.
Dedicated customer service representative with proven skills in conflict management and technical support. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail.

Dynamic customer service professional with extensive experience at Circle K, excelling in complaint resolution and upselling strategies. Proven ability to enhance customer satisfaction and drive sales through effective communication and meticulous attention to detail. Skilled in managing high call volumes while maintaining confidentiality and fostering long-term client relationships.

Dynamic customer service professional with extensive experience at Clarkston Budget Storage & U Haul. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and relationship building. Skilled in data entry and appointment scheduling, consistently improving service quality and operational efficiency.

Dedicated Customer Service Specialist with 10+ years providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues professionally. Highly skilled in fast and accurate data entry, showcasing significant experience managing large volumes of information. Possesses strong organizational skills and the ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability to improve data processing workflows, leading to increased efficiency in previous roles.

Jose Vinces

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Customer Service Representative

Merchandise Stocker

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High School Diploma -

Bachelor of Science - Criminalistics

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Merchandise Stocker

Customer Service Representative

High School Diploma -

Bachelor of Science - Criminalistics

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