Jose Zamora
Acworth,GA
Summary
I am a motivated, self-driven customer service professional with more than twenty years of experience, and eight years of experience in consultative sales as a retention specialist. Throughout my career, I have received numerous recognitions and awards for outstanding performance, including the Best Performance of Excellence. I strongly believe in teamwork approaching every task with optimism, conviction and a good attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Sales Representative
TTEC Services
Kennesaw, GA
11.2024 - Current
- Generated new quotes through inbound calls, increasing the client base for Progressive auto insurance.
- Consistently met or exceeded weekly sales targets by implementing customized sales plans for each client depending on their needs.
- Boosted sales by effectively communicating product benefits and features to potential customers in Spanish language.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues in Spanish language.
Sales Account Manager
Bradley Cooper - State Farm
Kennesaw, GA
01.2024 - 06.2024
- Managed approximately 75 outbound calls daily based on leads to new prospects.
- Managed diverse portfolios of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
Loyalty Executive
Bupa Global Latin-America
Miami, FL
09.2015 - 09.2023
- Followed up on policy renewals, retained policy revenue, provided customer service, and assisted in implementing sales strategies.
- Managed approximately 50 outbound calls and 50 e-mails a day to policy holders and agents.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with daily administrative tasks.
Education
Public Relations - Public Relations
Universidad Interamericana De Costa Rica
Heredia, Costa Rica01.2003
Accomplishments
- Consistently exceeded monthly goals by more than 100% at Bupa Global.
- Achieved the top performance of the year 2019 by retaining 101% of revenue at Bupa Global.
- Created a company-wide, comprehensive Manual of procedures of the loyalty team for all team members at Bupa Global.
Certification
- Accident and sickness license, Georgia
- Life Insurance License, Georgia
- Property and Casualty Insurance License, Georgia
- Certified in Selling the Bupa Way methodology, Miami
- Consultative sales workshop - ASLAN Sales Training, Miami, FL
- FAA Flight attendant certificate, Federal Aviation Administration, Miami, FL
- Initial flight Attendant training, World Atlantic Airlines, Miami, FL
- Certified in Customer service, SYKES Costa Rica
- Certified in Customer service, Instituto Nacional de Aprendizaje (INA- Costa Rica)
Honors and awards
- Red Carpet- Monthly target achiever, Bupa Global Latin America.
- Certification of excellence, at Bupa Global Latin America. Highest performance of revenue retention in the year 2019.
Languages
English
Spanish
Skills
- Proactive
- Self-driven
- Active listener
- Interpersonal Skills
- Customer service orientated
- Business growth and retention
- Microsoft Office
- CRM proficiency
- Detail-oriented
- Rapport and relationship building
- Goal Setting
Timeline
Bilingual Sales Representative
TTEC Services
11.2024 - Current
Sales Account Manager
Bradley Cooper - State Farm
01.2024 - 06.2024
Loyalty Executive
Bupa Global Latin-America
09.2015 - 09.2023
Public Relations - Public Relations
Universidad Interamericana De Costa Rica