Jose Zayas
SALES ADVISOR
Orlando,FL
Summary
Dynamic sales professional with a proven track record at Coggin Honda of Orlando, excelling in customer engagement and relationship building. Leveraging exceptional product knowledge and persuasive techniques, I consistently increased sales and fostered client loyalty. Recognized for problem-solving skills and teamwork, I thrive in high-pressure environments while delivering outstanding service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Starling Chevrolet
02.2025 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Car Sales Advisor
Coggin Honda of Orlando
05.2018 - 02.2025
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Implemented innovative sales strategies that contributed to dealership growth and increased market share.
Sales Advisor
Universal Nissan of Orlando
10.2015 - 04.2018
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Education
No Degree - SURGICAL TECK
Antilles School of Technical Careless
Hato Rey PR01-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Sales expertise
- Customer needs assessment
- Persuasion techniques
- CRM software proficiency
- Customer engagement
Accomplishments
- Exceeded monthly quota multiple times times.
- Awarded “Employee of the Month” in multiple years.
Certification
- Certified Honda, Chevrolet and Nissan
Languages
English
Limited Working
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Sales Associate
Starling Chevrolet
02.2025 - Current
Car Sales Advisor
Coggin Honda of Orlando
05.2018 - 02.2025
Sales Advisor
Universal Nissan of Orlando
10.2015 - 04.2018
No Degree - SURGICAL TECK
Antilles School of Technical Careless
Similar Profiles
Traci SimmonsTraci Simmons
Director - HR at Starling ChevroletDirector - HR at Starling Chevrolet
Rafael OmanaRafael Omana
Car Sales Executive at Starling ChevroletCar Sales Executive at Starling Chevrolet
Jennilee EstevaJennilee Esteva
Assistant Manager BDC at Starling ChevroletAssistant Manager BDC at Starling Chevrolet
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi