Jose Zelada
Trenton
Summary
Dedicated professional known for optimizing operational efficiency and enhancing customer satisfaction. Experienced in leading diverse teams, training employees, and maintaining compliance with health regulations in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Director of Operations
Mexican Mariachi Grill
Ewing
03.2024 - Current
- Oversaw daily restaurant operations to ensure efficient service delivery.
- Managed inventory control and supply chain logistics for food and beverage supplies.
- Coordinated staff scheduling to maintain adequate coverage during peak hours.
- Trained new employees on operational processes and customer service expectations.
- Monitored compliance with health regulations and safety standards in the restaurant.
- Resolved customer complaints promptly to enhance overall dining experience.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Education
High School Diploma -
Colegio Liceo Cristiano Nazareth
Guatemala11-2013
Some College (No Degree) - Technology And Business Administration
Galileo University
GuatemalaSkills
- Inventory management
- Staff scheduling
- Customer service
- Operational efficiency
- Team leadership
- Employee training
- Data analysis
- Conflict resolution
- Desktops, laptops, and mobile devices
- Interpersonal communication
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Director of Operations
Mexican Mariachi Grill
03.2024 - Current
High School Diploma -
Colegio Liceo Cristiano Nazareth
Some College (No Degree) - Technology And Business Administration
Galileo University