JOSE ZEPEDA
Humble,TX
Summary
Strategic shop owner with several years of experience independently operating a shop. Deep understanding of financial management, marketing, sales, customer service, and networking. Talented in establishing performance goals for management and employees.
Overview
11
11
years of professional experience
Work History
Shop Owner
TC Automotive LLC.
Humble, TX
01.2021 - Current
- Developed and implemented marketing strategies to increase sales.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Organized special events such as promotional days or discounts to boost sales.
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Researched industry trends to stay current on market changes.
- Reviewed financial statements regularly to assess profitability of operations.
- Ensured compliance with safety regulations in the shop environment.
- Facilitated efficient communication between store employees and management.
- Performed regular maintenance checks on equipment used in the shop.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Trained employees according to specifics of role and company values.
- Trained, recruited, and selected shop employees.
- Directed and managed employees to consistently meet performance targets.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Hired and trained new department managers to increase team oversight and productivity.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Estimated costs of vehicle repair.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Shop Foreman
Z´s Auto Service and Muffler
Humble, Texas
07.2017 - 12.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
Automotive Technician
Eastex Colision
Houston, Texas
03.2014 - 07.2017
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed safety and emissions inspections.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
GED -
M.B. Smiley HS
Houston, TX07-2000
Skills
- Seasonal promotions
- Business Operations
- Financial management expertise
- Marketing expertise
- Social Media Marketing
- Customer service expertise
- Master Technician
- Diagnostics
- Suspension
- Timing Service
- Brake Service
- Cooling System Servies
- Cylinder Head gasket service
- Wheel Bearing repair
- Alternator and Charging System repair
Languages
Spanish
Professional
Timeline
Shop Owner
TC Automotive LLC.
01.2021 - Current
Shop Foreman
Z´s Auto Service and Muffler
07.2017 - 12.2020
Automotive Technician
Eastex Colision
03.2014 - 07.2017
GED -
M.B. Smiley HS
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