Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josean Ramos

Miami,Florida

Summary

To obtain a position in an established company where my skills and experience be utilized.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Leon Medical Centers
03.2022 - 05.2023
  • Handled patients inquiries courteously and professionally and escalated major issues to supervisor.
  • Answered constant flow of patient calls with minimal wait times.
  • Maintained smooth channel between patients, providers, and other staff.
  • Participated in team meetings and training sessions to stay informed about medical office updates and changes.
  • Comfortable working in fast-paced environment call center with an average of 150 to 180 calls a day..

Caregiver, Special Needs

Consumer Direct Personal Care
04.2020 - 06.2022


  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Customer Service Associate

ASICS Outlet Store
01.2018 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Solved problems with products and services by providing customers with technical support.

Education

Associate of Science - Fire Science

Miami Dade College
Miami, FL

High School Diploma -

John A. Ferguson Senior High School
Miami, FL
06.2019

Skills

  • Retail Sales Customer Service
  • POS Systems and Ordering Platforms
  • Telephone and email etiquette
  • Payment processing
  • Interpreter
  • Employee Training
  • Experienced in Microsoft Software

Certification

  • Certified First Responder, Miami-Dade College - 2022-2024
  • Certified AED- 2022-2024

Timeline

Customer Service Representative

Leon Medical Centers
03.2022 - 05.2023

Caregiver, Special Needs

Consumer Direct Personal Care
04.2020 - 06.2022

Customer Service Associate

ASICS Outlet Store
01.2018 - 04.2020

Associate of Science - Fire Science

Miami Dade College

High School Diploma -

John A. Ferguson Senior High School

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Josean Ramos