Josean Ramos
Miami,Florida
Summary
To obtain a position in an established company where my skills and experience be utilized.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Leon Medical Centers
03.2022 - 05.2023
- Handled patients inquiries courteously and professionally and escalated major issues to supervisor.
- Answered constant flow of patient calls with minimal wait times.
- Maintained smooth channel between patients, providers, and other staff.
- Participated in team meetings and training sessions to stay informed about medical office updates and changes.
- Comfortable working in fast-paced environment call center with an average of 150 to 180 calls a day..
Caregiver, Special Needs
Consumer Direct Personal Care
04.2020 - 06.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Associate
ASICS Outlet Store
01.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
Education
Associate of Science - Fire Science
Miami Dade College
Miami, FLHigh School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2019
Skills
- Retail Sales Customer Service
- POS Systems and Ordering Platforms
- Telephone and email etiquette
- Payment processing
- Interpreter
- Employee Training
- Experienced in Microsoft Software
Certification
- Certified First Responder, Miami-Dade College - 2022-2024
- Certified AED- 2022-2024
Timeline
Customer Service Representative
Leon Medical Centers
03.2022 - 05.2023
Caregiver, Special Needs
Consumer Direct Personal Care
04.2020 - 06.2022
Customer Service Associate
ASICS Outlet Store
01.2018 - 04.2020
Associate of Science - Fire Science
Miami Dade College
High School Diploma -
John A. Ferguson Senior High School