Jose David Castaneda
Inglewood
Summary
Dynamic and customer-focused professional with experience at Walmart and Circle K. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in restocking produce and maintaining safety standards, while fostering strong customer relationships. Committed to delivering high-quality service and adapting to new challenges in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Produce Associate
Walmart
01.2025 - 03.2025
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Customer Service Representative
Circle K
07.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Able to adapt to new situations and learn new techniques and procedures
Education
Lawndale Highschool
Lawndale, CASkills
- Safety standards
- Customer engagement
- Restocking produce
- Operating pallet jacks
- Shelf stocking
- Written and oral communication
- Retail sales
- Cash handling proficiency
- Product knowledge
- Sales promotion
Timeline
Produce Associate
Walmart
01.2025 - 03.2025
Customer Service Representative
Circle K
07.2024 - 11.2024
Lawndale Highschool
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