Jose Eduardo Ibarra

Determine eligibility in accordance with established procedures; dictate or record information for case records.

Interpret program regulations and other pertinent material to applicants, recipients, and the general public.

Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.

Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.

Compute amount of grant authorized and perform other similar required computations.

• Overlooked operational processes to ensured correct inventory levels were maintained and orders were completed accurately and on time
• Reviewed workload and assigned tasks to employees
• Correctly utilized the warehouse management system and maintained appropriate work documents
• Established, maintained and promoted exceptional customer service
• Correctly interpreted and enforced company policies and safety procedures to ensure compliance
• Performed data entry tasks
• Researched and corrected transaction errors
• Supported operations by moving material and inventory throughout the facility.
• Used hand trucks, conveyors and other material handling equipment
• Verified orders, labeled products and used a handheld scanner.

• Responsible for ensuring the machine and equipment was properly setup
• Determined and reported malfunctions to direct Lead and/or Supervisor.
• Ensured that the correct materials were always supplied, well performing periodic quality checks, and documenting the results.
• Performed housekeeping and cleanup while following all safety rules and ensuring all GMPs’ and quality standards were met.
• Assisted with line opening on the packaging lines with Quality Assurance and Packaging Lead.
• Collaborated with team members to optimize production processes and improve overall performance.
• Demonstrated adaptability by quickly learning how to operate new machinery and implemented newly introduced processes within the production environment.

• Processed all of the various types of sales transactions accepted by the store including authorized Accounts Receivable sales, EFT transactions, WIC Coupons, Food Stamps, manufacturers’ coupons, gift certificates, etc.
• Played a vital role in assisting the Store Management Team, by setting a positive example by adhering to company policies, and ensuring overall customer satisfaction.
• Demonstrated excellent interpersonal and communication skills when interacting with customers.
• Remained organized and detail-oriented while managing multiple customer inquiries.
• Utilized problem-solving skills to resolve customer issues in a timely and efficient manner.
• Complied fully with all safety policies and procedures.
• Maintained general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.