Josefina Avellaneda
Clifton,NJ
Summary
Dynamic and detail-oriented professional with extensive experience at Hackensack Meridian Health, excelling in patient relations and administrative support. Proven ability to enhance office efficiency through exceptional organization and communication skills. BLS certified, adept at managing sensitive information while ensuring compliance with HIPAA guidelines, and contributing to improved patient care and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Hackensack Meridian Health
06.2019 - 03.2025
- Confirmed appointments and updated records for over 38,000 patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from patients seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new patients and securing paperwork completion.
Material Handler
Hackensack Meriadian Health
10.2016 - 06.2019
- Used handheld scanners to efficiently track and maneuver over 2,000 medical supplies throughout the distribution network.
- Transported inventory items throughout 50 hospital departments.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Received and unpacked shipments and new equipment as directed.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
Certified Nursing Assistant
Hackensack Meridian Health
05.2014 - 10.2016
- Provided high-quality patient care services to over 300 patients monthly.
- Assisted patients with daily living activities such as bathing, grooming, dressing, and feeding for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Certified Nursing Assistant
Christian Health Care Center
08.2008 - 10.2012
- Provided high-quality personal care services to over 300 residents monthly.
- Assisted patients with daily living activities such as bathing, grooming, dressing, and feeding for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Colegio De Bachilleres Plantel 10 Aeropuerto
Mexico City, Mexico07-2002
Skills
- Effective organizational skills
- Verbal and written communication
- Appointment scheduling
- Attention to detail
- Microsoft Office/ Outlook
- HIPAA compliance
- Insurance verification
- Electronic health records management
- Thorough clinical charting practices
- Outpatient services management
- Health care terminology
- Experience with Epic Systems
- Certified in Basic Life Support
Certification
- PT - Phlebotomy Technician
- BLS- Basic Life Support Provider
- CNA - Certified Nurse Assistant
- CET - EKG Technician
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Receptionist
Hackensack Meridian Health
06.2019 - 03.2025
Material Handler
Hackensack Meriadian Health
10.2016 - 06.2019
Certified Nursing Assistant
Hackensack Meridian Health
05.2014 - 10.2016
Certified Nursing Assistant
Christian Health Care Center
08.2008 - 10.2012
High School Diploma -
Colegio De Bachilleres Plantel 10 Aeropuerto
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