Josefina Cordoba De Olivas
Mustang,OK
Summary
Dynamic professional with extensive experience at Arby’s, excelling in conflict resolution and employee training. Proven track record in enhancing operational performance and customer satisfaction through strategic leadership and effective performance management. Recognized for empowering teams and implementing quality control measures that drive success and foster a positive workplace culture.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Arby’s
Newcastle , OK
05.2022 - 02.2023
- Resolved conflicts between team members in an effective manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proposed or approved modifications to project plans.
General Manager
Arbys Resturant
Liberal , Kansas
10.1998 - 03.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Supervised employees through planning, assignments, and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored progress by establishing plans, budgets and measuring results.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
GED -
Seward Colvin Center
Liberal , Kansas05-1999
Skills
- Conflict resolution
- Employee training
- Performance management
- Customer service
Timeline
Assistant Manager
Arby’s
05.2022 - 02.2023
General Manager
Arbys Resturant
10.1998 - 03.2022
GED -
Seward Colvin Center