Josefina Riquelme
Trenton
Summary
Current college student experienced in years of customer service. Experienced in providing timely service with enthusiasm and efficiency. Proven background in high-volume restaurant environments.
Overview
4
4
years of professional experience
Work History
Lead Server
Nassau Diner
Princeton
08.2023 - Current
- Performed cashier duties such as taking payments from customers and making change accurately.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Welcomed guests and brought beverage orders while reviewing menu options.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Calculated charges, issued table checks, and collected payments from customers.
- Processed guest checks using POS system accurately.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
Server
VAPIANO
Santiago
01.2022 - 12.2022
- Calculated total meal costs and applicable taxes accurately.
- Processed transactions using POS terminals efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Facilitated communication among staff to optimize dining experience for customers.
- Delivered prompt, polite, and efficient guest service.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up tables in between patrons to reduce wait times.
- Handled food delivery with promptness and customer service focus.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
Server
IHOP
Hamilton Square
01.2021 - 12.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared checks, itemizing total meal costs and taxes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Presented menus and answered questions regarding items.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Education
Associate of Arts - Psychology
Mercer County Community College
Trenton, NJ05-2026
Skills
- Customer service
- Employee training
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Lead Server
Nassau Diner
08.2023 - Current
Server
VAPIANO
01.2022 - 12.2022
Server
IHOP
01.2021 - 12.2021
Associate of Arts - Psychology
Mercer County Community College
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