Jose-Luis Flores
Summary
Driven Account Manager with extensive expertise in client relationship management, revenue retention, and upselling services. Focused on enhancing customer satisfaction and driving sales growth through strategic collaboration and effective client engagement.
Overview
14
14
years of professional experience
Work History
Account Manager
Charter Communications, Spectrum
San Diego
10.2025 - Current
- Managed client accounts and maintained strong relationships with customers; upsold additional services and lines of business, generating new revenue.
- Coordinated service delivery and ensured customer satisfaction throughout the process.
- Monitored account performance and identified opportunities for improvement.
- Collaborated with internal teams to effectively address client needs.
Inside Sales Representative
Charter Communications, Spectrum
San Diego
03.2023 - 10.2025
- Ranked in the top 5% for sales performance and customer satisfaction.
- Developed new business portfolios while expanding existing ones.
- Coordinated with team members to accomplish sales targets and optimize workflows.
- Graduated from a management development program known for sales success and mentored new agents.
Senior Insurance Agent
GEICO
Poway
04.2012 - 12.2021
- Achieved the Chairman's Club Award eight times for top sales, client satisfaction, and client retention.
- Analyzed risk factors to recommend tailored coverage solutions, enhancing client risk mitigation.
- Managed client accounts and processed policy renewals for medium to large businesses, ensuring compliance and client satisfaction.
Skills
Websites
Timeline
Account Manager
Charter Communications, Spectrum
10.2025 - Current
Inside Sales Representative
Charter Communications, Spectrum
03.2023 - 10.2025
Senior Insurance Agent
GEICO
04.2012 - 12.2021