Jose L Mendoza
Summary
Driven and detail-oriented professional with a proven track record at Napa Bowl, enhancing customer satisfaction and staff performance through effective training and lane management strategies. Skilled in equipment inspection and fostering teamwork, I excel in creating engaging community events and streamlining operations to boost efficiency and brand awareness. Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff. Great at planning and running entertaining programs as accomplished [Job Title]. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances, and supply management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bowling Center Manager Mechanic
Napa Bowl
01.2010 - 06.2024
- Developed partnerships with local businesses for cross-promotional opportunities, boosting both brand awareness and customer base growth.
- Implemented a robust employee training program that covered customer service, safety protocols, and general bowling knowledge, leading to improved staff performance overall.
- Coordinated leagues, tournaments, and fundraisers to increase community engagement with the bowling center.
- Established performance metrics for employees to measure success in areas such as customer service, sales goals, and teamwork initiatives.
- Managed daily operations, ensuring a smooth and enjoyable experience for all guests.
- Enhanced guest experience with thorough staff training in customer service and bowling techniques.
- Increased customer satisfaction by implementing efficient lane management strategies and staff scheduling.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Offset Press Operator
Delta Graphics
01.2004 - 12.2009
- Consistently met or exceeded production deadlines while maintaining strict quality control standards.
- Sustained excellent attendance record, contributing to overall productivity within the team.
- Increased customer satisfaction by producing high-quality prints that met client specifications.
- Assisted in training new employees on the intricacies of operating an offset press, fostering teamwork and knowledge sharing.
- Streamlined production process through effective coordination with team members.
- Optimized machine performance through routine inspection, troubleshooting, and minor repairs.
- Maintained consistent print quality with careful attention to detail during plate mounting and alignment procedures.
- Participated actively in continuous improvement initiatives within the organization leading to streamlined processes.
- Enhanced printing quality by regularly maintaining and cleaning offset press equipment.
- Ensured timely completion of projects by effectively prioritizing tasks and managing workload.
- Demonstrated flexibility in working across different shifts when necessary supporting business continuity.
- Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards.
- Reduced waste and optimized efficiency by accurately mixing inks and adjusting ink fountains.
- Performed regular maintenance on press machinery to optimize performance.
- Promptly removed completed loads from press.
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Assembled and adjusted press parts to print products in accordance with customer specifications.
Education
Bachelor of Arts - Social Work
Colegio Privado Maturín / Metropolitan School of S
Maturín, Estado Monagas, Venezuela / Caracas Venez04.1977
Skills
- Cleaning procedures
- Training employees
- Health and safety compliance
- Safety standards
- Equipment Inspection
- Facility Maintenance
- Technical knowledge
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Certification
- First Aid and CPR TRAINING.
- CALIFORNIA Driver's Licensed
- Forklift Certification
- Hand trucks and various pallet jacks operation
Martial Arts. Bowling
Over 50 years in Martial Arts ( Black Belt)
Over 20 years in Bowling ( Multiple 300 Games and various 800 Series)
Not to brag.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
Attended and graduated from Printing and Lithographic School in Santa Ana California in 1983.
Timeline
Bowling Center Manager Mechanic
Napa Bowl
01.2010 - 06.2024
Offset Press Operator
Delta Graphics
01.2004 - 12.2009
Bachelor of Arts - Social Work
Colegio Privado Maturín / Metropolitan School of S