Joselyn Atariguana
New Milford
Summary
Dynamic and results-driven professional with a proven track record at Chick-fil-A, skilled in employee training and conflict resolution. Successfully implemented operational procedures that enhanced team performance and productivity. Adept at conducting performance evaluations, fostering a collaborative environment, and driving customer satisfaction initiatives.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Supervisor
Chick-fil-A
Danbury
10.2023 - 04.2025
- Monitored employee attendance, addressing any punctuality, or absenteeism issues.
- Implemented new operational procedures, increasing efficiency.
- Worked closely with human resources to support employee management and organizational planning.
- Set specific goals for projects to measure progress and evaluate end results.
- Directed and supervised team of 15 employees in daily operations.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Manager
Burger King
Danbury
03.2018 - 03.2022
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
High School Diploma -
New Milford High School
New Milford, CT05-2016
Skills
- Employee training
- Customer satisfaction
- Teamwork
- Team performance
- Team building
- Performance evaluation
- Operational procedures
- Conflict resolution
Timeline
Supervisor
Chick-fil-A
10.2023 - 04.2025
Manager
Burger King
03.2018 - 03.2022
High School Diploma -
New Milford High School