Joselyn Bravo
Houston,TX
Summary
Friendly and dependable customer service professional with 4 years of cashier experience in fast paced environments. Skilled in communicating with customers, handling payments accurately, managing multiple tasks, and providing welcoming and professional service. Organized, detail oriented, and comfortable working with the public. Eager to bring strong customer service and administrative skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Cashier
Torchys Tacos
Houston, TX
04.2024 - Current
- Processed guest orders accurately using point-of-sale system and maintained smooth checkout flow.
- Handled cash, card, and mobile payments while following register balancing procedures.
- Greeted guests promptly and delivered friendly service during high-volume rushes.
- Verified order details to reduce mistakes and support accurate food handoff.
- Communicated effectively with kitchen and front-of-house team to resolve order issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Five Guys Burger And Fries
Houston, TX
03.2022 - 03.2024
- Maintained clean checkout area and followed food safety and sanitation standards.
- Restocked front counter supplies and kept service station organized throughout shifts.
- Supported upselling efforts by suggesting menu items and add-ons to guests.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Clear Lake High School
Houston, TXDental Hygiene
College Of The Mainaland
Texas City, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Attention to detail
- Clear communication
- Dependability
- Honest
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Torchys Tacos
04.2024 - Current
Cashier
Five Guys Burger And Fries
03.2022 - 03.2024
High School Diploma -
Clear Lake High School
Dental Hygiene
College Of The Mainaland