Joselyn Cruz

• Responsible for interacting with customers to provide information in response to inquiries about programs and services in contact center.
• Managed approximately 30 incoming calls, emails and per day from customers
• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
• Follow standard operating procedures to ensure consistency and accuracy.
• Address customer inquiries and resolve problems to ensure that appropriate changes are made.
• Refer unresolved customer grievances to designated departments for further investigation.
• Communicate with supervisor regarding any potential needs or concerns.
• Perform data entry accurately.
• Perform other duties as assigned by management.

Responsible for checking in/out patients and verifying insurance eligibility for fast-paced center.
Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
Provides clerical support to assigned departments in areas of patient registration.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with internal teams to address customer needs and provide timely solutions.
Release of patient information and appointments scheduling, and
Data entry of client information into Electronic Health Records (EHR).
Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Managed approximately 30 incoming calls, emails per day from customer.
Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.

• Responsible for checking in/out patients and verifying insurance eligibility for fast-paced center.
• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
  Data entry of client information into Electronic Health Records (EHR).
• Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed approximately 30 incoming calls, emails per day from customer.
• Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.

• Cashier, Management: organizing stock and equipment, building maintenance, cleanliness and security
• Preparing reports, Managed store flow
• Greetings of all customers
• Handling customer complaints and queries
• Managed and motivated employees to be productive and engaged in training and developing existing staff, motivating and encouraging staff to achieve targets.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.