Joselyn Gaspar
Savannah,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Joel Johnson
Clayton, GA
12.2020 - 07.2023
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservations, waitlists, and special requests for large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Accepted payments from guests for dine-in and take-out foods.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Took beverage orders and served drinks during peak meal times.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Emcee
Rabun County High School
Clayton, GA
10.2019 - 02.2022
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
High School Diploma -
Rabun County High School
Tiger, GA05-2023
Skills
- Customer Service
- Reservation Coordination
- Guest Relations Management
- Table Setting Arrangements
- Cash Handling
- POS System Operations
- Relationship Building
- Organization
- Attention to Detail
- Adaptability
- Empathy
- Translation Skills
- Active Listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Timeline
Restaurant Hostess
Joel Johnson
12.2020 - 07.2023
Emcee
Rabun County High School
10.2019 - 02.2022
High School Diploma -
Rabun County High School