Joselyn Lara
Round Lake,IL
Summary
Exceptionally qualified Physician Assistant experienced as surgical first assistant in busy medical facility. Expertise includes liver, kidney and pancreas surgery and transplantation. Talented medical professional offering strong history of success in meeting patient needs by leveraging healthcare expertise to diagnose and treat conditions. Conduct hands-on assessments, collect patient histories and order laboratory tests independently to support patient needs. Self-motivated and hardworking with excellent bedside manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Physician Assistant with passion for health, wellness and preventive care. Additional expertise in nutritional counseling and diabetes management.
Overview
7
7
years of professional experience
Work History
Server
Maravelas
4 Washington St
03.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Administrative Assistant
Lake County Health Department
3010 Grand Ave
03.2021 - 06.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Minimized wait times for patients by coordinating with healthcare professionals to optimize the flow of traffic during screenings.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Provided compassionate care for anxious patients by offering clear communication about the testing procedure and expectations for results delivery.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
- Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.
- Educated patients on preventative measures against virus transmission, promoting a healthier community response to the pandemic.
- Facilitated smooth communication between laboratory staff, healthcare providers, and patients regarding test results and follow-up recommendations.
- Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.
- Played a vital role in tracking community infection rates through diligent reporting of positive cases to relevant public health authorities.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Oversaw in-person and curbside patient registration and processing.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Supported office operations by expertly handling administrative needs.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Obtained patient or family member authorizations for tests and procedures.
- Monitored patient progress and reported changes to healthcare professionals.
- Provided family members with general health education and tips for patient care.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Inspected equipment for defects and completed basic repairs.
- Administered medications and injections as directed by healthcare professionals.
Physician Assistant
Gurnee Foot And Ankle Clinic
5101 Washinton St
02.2019 - 03.2021
- Improved patient outcomes by providing thorough evaluations and developing personalized treatment plans.
- Enhanced patient satisfaction through effective communication and empathetic bedside manner.
- Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
- Ensured accurate diagnoses by ordering appropriate diagnostic tests and interpreting results efficiently.
- Contributed to improved team performance by participating in interdisciplinary meetings, offering insights as a Physician Assistant.
- Supported patient education initiatives by creating informative materials on various health topics and preventative measures.
- Optimized time management skills to prioritize urgent cases while maintaining high-quality care for all patients.
- Assisted in surgical procedures, ensuring proper preparation of operating room equipment and patient positioning for optimal outcomes.
- Facilitated timely referrals to specialists when necessary, coordinating appointments and sharing pertinent medical information for seamless continuity of care.
- Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
- Prescribed medications to patients to treat conditions and alleviate symptoms.
- Assisted physicians during surgeries and other medical procedures to treat patients appropriately and safely.
- Ordered medical and laboratory supplies and equipment.
- Provided counseling on emotional problems of daily living while promoting wellness and health maintenance.
- Skillfully supported physicians during basic and invasive medical procedures.
- Performed therapeutic procedures such as injections, immunizations and infection management.
Sales Associate
The Auto Barn
222 Hartray Ave
01.2017 - 06.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Nursing Assistance
College of Lake County
Grayslake, IL05.2016
Skills
- Order Delivery Practices
- Food Delivery
- Food Running
- Table Setting
- Order Management
- Food Inspection
- Guest Engagement
- Safe Food Handling
- High-Volume Dining
- Suggestive Selling
- Regulatory Compliance
- Food Station Setup
- Bill Computation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Lake County Health Department
03.2021 - 06.2023
Physician Assistant
Gurnee Foot And Ankle Clinic
02.2019 - 03.2021
Server
Maravelas
03.2018 - Current
Sales Associate
The Auto Barn
01.2017 - 06.2018
No Degree - Nursing Assistance
College of Lake County