Joselyne Lopez
Laredo
Summary
Dynamic server with a proven track record at Buffalo Wild Wings, excelling in customer service and staff training. Expert in order processing and food delivery coordination, enhancing operational efficiency. Recognized for fostering strong customer relationships and mentoring trainees, ensuring high service quality and satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
03.2021 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Processed orders accurately using POS tablet, enhancing operational efficiency.
- Greet and seat customers upon entering restaurant, optimize service quality by actively listening to customers' requests and queries.
- Collaborated with heart of house to coordinate timely food delivery and maintain satisfaction standards.
- Trained, developed and mentored many trainees to ensure service delivery, guest relations, menu items and overall service standards.
- Monitored dining area for cleanliness, addressing issues promptly to maintain guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring quick resolve and maintaining positive relationships.
Dog Trainer
Petco
02.2018 - 01.2021
- Developed customized training programs to address specific behavioral issues in dogs.
- Mentored junior trainers, fostering professional development and skill enhancement.
- Evaluated canine behavior to identify training needs and recommend appropriate solutions.
- Streamlined training processes, enhancing overall efficiency and customer satisfaction rates.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
Education
High School Diploma -
J. W. Nixon High School
Laredo, TXSkills
- Customer service
- Order processing
- POS system operation
- Food delivery coordination
- Staff training
- Service quality optimization
- Time management
- Communication skills
- Customer relationship management
- Safety compliance
- Exceptional customer service
- Cash handling
- Safe food handling
- Cleanliness standards
- Menu memorization
Timeline
Server
Buffalo Wild Wings
03.2021 - Current
Dog Trainer
Petco
02.2018 - 01.2021
High School Diploma -
J. W. Nixon High School