Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jose Manuel Angulo Marchan

Saint Augustine,FL

Summary

Proven manager capacities with experience at Cantina Louie's Restaurant, adept in customer relations, enhancing customer satisfaction and employee performance. Advocated in fostering team motivation and collaboration, significantly improving service quality and operational efficiency. Demonstrates a strong commitment to compliance and problem-solving, ensuring a positive and productive work environment. Hardworking employee enthusiastic about learning more about the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cantina Louie's Restaurant
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactively managing team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Assistan Manager

One Night Taco Stand
10.2021 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Kitchen Staff Member

Cantina Louie's Restaurant
06.2019 - 07.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through solid teamwork, open communication, and a commitment to excellence.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Learned other teammates' work tasks to train as backup.

Education

Associate of Arts - Management Information Systems

Florida State College At Jacksonville
Jacksonville, FL
12.2024

Bachelor of Science - Computer Engineering

Univesidad Centro Occidental Lisandro Alvarado
Venezuela

High School Diploma -

Modetsa Bor
Venezuela
07.2015

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Negotiation
  • Collaboration and Teamwork
  • Customer Service
  • Problem-Solving
  • Time Management

Certification

  • Food Safety Manager, Cantina Louie - valid through 02/22/2022 to 02/22/2027. The National Registry of Food Safety Professionals granted certification under the Conference for Food Protection Standards.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Cantina Louie's Restaurant
05.2022 - Current

Assistan Manager

One Night Taco Stand
10.2021 - 05.2022

Kitchen Staff Member

Cantina Louie's Restaurant
06.2019 - 07.2021

Associate of Arts - Management Information Systems

Florida State College At Jacksonville

Bachelor of Science - Computer Engineering

Univesidad Centro Occidental Lisandro Alvarado

High School Diploma -

Modetsa Bor

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Jose Manuel Angulo Marchan