Josena Hector
Warner Robins,GA
Summary
Dynamic educator with a proven track record at Bibb County Board of Education, excelling in lesson planning and classroom management. Skilled in relationship building and critical thinking, I foster engaging learning environments that enhance achievement. Committed to professional growth. Proficient in evaluation, monitoring student performance and organizing examinations. Hardworking and energetic individual with excellent communication and supervisory skills.
Overview
14
14
years of professional experience
Work History
Teacher
Bibb County Board of Education
08.2016 - 06.2025
- Developed lesson plans to engage students in various subjects
- Adapted teaching methods to accommodate diverse learning styles
- Collaborated with colleagues to design educational resources
- Evaluated student progress through assessments and feedback
- Participated in professional development workshops to improve teaching skills
Direct Support Professional
Genesis House
05.2019 - 08.2023
- Provided assistance with daily living activities, ensuring client comfort and safety.
- Facilitated communication between clients and healthcare providers to enhance care coordination.
- Developed personalized support plans tailored to individual client needs and goals.
- Monitored client behavior and emotional well-being, reporting changes to appropriate staff members.
- Implemented recreational activities to promote social interaction and community involvement among clients.
- Maintained accurate documentation of client progress and incidents in compliance with regulatory standards.
Customer Service Representative/Delivery Driver
Hong Kong Express
06.2013 - 06.2022
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Trained new team members on best practices for customer interaction and service protocols.
- Developed and implemented process improvements to streamline customer service operations.
Sales Chat Associate
Blockbuster Video
06.2017 - 2018
Teacher's Assistant
Houston County Board Of Education
08.2011 - 08.2012
- Assisted in managing student behavior, fostering a positive learning environment.
- Supported classroom instruction by preparing materials and resources for lessons.
- Monitored student progress, providing feedback to enhance learning outcomes.
Education
Bachelor of Science - Criminal Justice
Fort Valley State University
Fort Valley, GA12-2015
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- First aid training
- De-escalation techniques
- Conflict resolution skills
Timeline
Direct Support Professional
Genesis House
05.2019 - 08.2023
Sales Chat Associate
Blockbuster Video
06.2017 - 2018
Teacher
Bibb County Board of Education
08.2016 - 06.2025
Customer Service Representative/Delivery Driver
Hong Kong Express
06.2013 - 06.2022
Teacher's Assistant
Houston County Board Of Education
08.2011 - 08.2012
Bachelor of Science - Criminal Justice
Fort Valley State University