Joseph Armstrong
Roscoe,IL
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent
Bankers Life
11.2024 - Current
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
Postal Carrier
USPS
10.2023 - 11.2024
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
Collections Representative
Superlative RM
12.2022 - 09.2023
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled 200-700 outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Harlem High School
Machesney Park, IL06-2017
Skills
- Customer service
- Negotiation
- Upselling
- Professionalism and ethics
- Quotes and sales
- Client needs analysis
- New client acquisition
- Leads prospecting
- Lead development
- CRM software
- Licensed insurance agent
Certification
- Certified health and life insurance agent
Timeline
Insurance Agent
Bankers Life
11.2024 - Current
Postal Carrier
USPS
10.2023 - 11.2024
Collections Representative
Superlative RM
12.2022 - 09.2023
High School Diploma -
Harlem High School
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