Joseph Austin
Jasper,IN
Summary
Resourceful and experienced worker offering expertise in customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Associate
Home Depot
05.2015 - Current
- Self starter able to work independently with minimum or no supervision.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
- Participated in ongoing training programs to stay updated on industry trends, policy changes, and product developments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Science - Computer Programming
Vincennes University-Jasper Center
Jasper, IN2005
Skills
- Customer Needs Assessment
- Excellent People Skills
- Computer Programming
- Microsoft Office Suite - 365 (Word, Excel, Access, Powerpoint, etc)
- Report Writing
- Spreadsheet Management
- Data Entry
- Customer Service
Additional Information
Air Force Veteran -Vietnam Conflict
Sergeant in charge of Print Unit Offutt AFB, Omaha, NE
Timeline
Sales Associate
Home Depot
05.2015 - Current
Associate of Applied Science - Computer Programming
Vincennes University-Jasper Center
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