Joseph Browning
Summary
Seasoned Licensed Optical Store Manager with vast experience in managing optical services and ensuring high quality patient care. Possess strong skills in lens fitting, frame adjustment, and troubleshooting complex prescriptions. Skilled in team leadership, business development strategies and inventory management. Have made significant contributions to improving operational efficiency and customer satisfaction in previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Optician - Multi-Unit
Chardon & Chesterland Family EyeCare
Chardon
08.2025 - Current
- Led a team in providing exceptional patient care, ensuring accurate vision assessments and eyewear fittings.
- Managed inventory levels and restocked optical supplies, maintaining optimal stock for patient needs.
- Assisted in training new staff on best practices for patient interactions and optical technology usage.
Store Manager
Target Optical
Cleveland
09.2024 - 08.2025
- Managed daily store operations, ensuring a seamless customer experience and fostering a positive shopping environment.
- Supervised and trained staff, enhancing team performance and promoting a collaborative workplace culture.
- Assisted in scheduling staff shifts, ensuring adequate coverage and alignment with peak customer traffic periods.
- Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
Optical Store Manager
LensCrafters
Cleveland
01.2018 - 07.2024
- Managed daily operations by optimizing inventory levels, ensuring timely product availability and enhancing customer satisfaction.
- Trained and mentored new staff, fostering a collaborative work environment and improving team performance.
- Implemented visual merchandising strategies, resulting in improved product displays and increased customer engagement.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Patient care
- Optical supplies
- Inventory management
- Staff training
- Customer experience
- Team supervision
- Visual merchandising
- Business planning
- Customer engagement
- Performance enhancement
- Retail operations
- Team leadership
- Optical lab coordination
- Retail sales
- Insurance billing
- Staff training and development
Certification
- ABO Certified
- OH Licensed Optician - Spectacle
Timeline
Lead Optician - Multi-Unit
Chardon & Chesterland Family EyeCare
08.2025 - Current
Store Manager
Target Optical
09.2024 - 08.2025
Optical Store Manager
LensCrafters
01.2018 - 07.2024
Bachelor of Science - Human Resources Management
Western Governors University