Joseph Butts

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated communication between departments to enhance service delivery and resolve guest inquiries.
• Maintained accurate records of appointments and reservations using scheduling software.
• Trained new reception staff on policies, procedures, and customer service excellence.
• Utilized multi-line phone systems to handle incoming calls professionally and redirect as necessary.
• Organized office supplies and maintained inventory levels to support smooth front desk operations.
• I worked the first shift, as well as the second shift. So i have experience in checking in guests and checking them out.

-My job involved giving tasks, and making sure they were executed by me and the staff.

-Executing managerial duties such as product returns, opening and closing procedures, and making sure the store was clean and well kept.

- Making sure customers were happy and well informed about our current deals. So they could get the best experience possible.

• Assisted customers by providing product information and resolving inquiries effectively.
• Maintained store organization, ensuring shelves were stocked and displays were visually appealing.