Joseph Campioni
Boca Raton,FL
Summary
Accomplished Manager with a proven track record at City Fish Market, enhancing customer satisfaction and streamlining operations. I've successfully motivated teams for peak performance and implemented quality control measures, significantly reducing customer complaints. Renowned for adaptability and effective communication, I excel in fast-paced environments, driving productivity and service excellence.
Overview
11
11
years of professional experience
Work History
Manager
City Fish Market
08.2020 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server/bartender
City Fish Market
05.2017 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Jimmy John's
01.2016 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Head Busser
City Fish Market
01.2016 - 01.2017
- Proactively identified opportunities for improvement within the bussing process resulting in streamlined workflow.
- Demonstrated attention to detail in table settings, ensuring all items were properly placed according to restaurant standards.
- Displayed adaptability in accommodating special requests from guests, ensuring a memorable and satisfying dining experience.
Driver Manager
Dominics Pizzeria
08.2013 - 07.2015
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Education
Associate in Accounting - Accounting And Finance
Palm Beach State College
Lake Worth, FL05-2027
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Sales management
- Customer Service
- Effective Communication
- Adaptability and Flexibility
- Customer Service
- Effective Communication
- Adaptability and Flexibility
Timeline
Manager
City Fish Market
08.2020 - Current
Server/bartender
City Fish Market
05.2017 - 07.2020
Manager
Jimmy John's
01.2016 - 01.2019
Head Busser
City Fish Market
01.2016 - 01.2017
Driver Manager
Dominics Pizzeria
08.2013 - 07.2015
Associate in Accounting - Accounting And Finance
Palm Beach State College
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