Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Joseph Capuano

Canton,OH

Summary

Highly motivated individual with extensive customer service and sales experience surpassing 5 years. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. A fast learner with a large work ethic and drive to better myself and those around while Achieving the Goals I set for Myself.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Menches Brothers Restaurants
03.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Sales Representative

Erie Metal Roofing
09.2022 - 03.2023
  • Traveling to pre-set appointments via our marketing team to fully inspect attic and roof. Give thorough presentation of company and product. Handle objections, create urgency, make the sale.
  • Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.

Account Manager

Stephen Greer State Farm
03.2022 - 08.2022
  • Making contact via phone with phone leads, referrals, etc to help with insurance and financial needs / goals.
  • Set and reach monthly goals ( In - person appointments, policies sold, contacts made)
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Insurance Agent

Lincoln Heritage Life Insurance
12.2021 - 03.2022
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • In charge of traveling to my respected sales territory to meet with clients who've inquired about our product.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Sales Consultant

Waikem Auto Group (Diehl Automotive)
02.2021 - 02.2022
  • In charge of knowing and understanding Company Product while practicing Great customer service, overcoming objections, and meeting critical customer needs in order to make the sale
  • Expected to Develop Customers for Myself and the Dealership VIA Facebook, Internet Leads, Fresh Opportunities
  • Achieved Salesman of the month 3 Times (Most vehicles sold) (most Gross Commission)
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

SERVER

OLIVE GARDEN ITALIAN RESTAURANT
10.2016 - 02.2021
  • Proficient in multiple job areas including: Serving, Bussing, To-Go, Hosting
  • Responsible for assisting guests by answering questions, taking orders, delivering food
  • Providing great customer service, bussing tables, assisting bartender
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

HIGH SCHOOL DIPLOMA -

PERRY HIGH SCHOOL
05.2015

Skills

  • Customer Service
  • Order Management
  • Sales
  • Training
  • Fast learner
  • Organizational Skills
  • Basic Math
  • Upselling
  • Food Service
  • Math
  • Reliable and trustworthy
  • Smart with good ability to manage multiple tasks at once and stay busy
  • Cross-Selling Products and Services
  • Prospecting
  • Customer Care
  • Negotiation
  • Sales Process
  • Client Needs Assessment
  • Client Retention
  • Customer Follow-Up
  • CRM Software

Personal Information

  • Title: Sales Consultant
  • Work Permit: Authorized to work in the US for any employer

Certification

  • Licensed in Life and Health Insurance.
  • Licensed in Property and casualty Insurance.
  • 3x Salesman of the month winner (Waikem Auto Group)

Languages

Italian
Elementary
English
Native or Bilingual

Timeline

Server

Menches Brothers Restaurants
03.2023 - Current

Sales Representative

Erie Metal Roofing
09.2022 - 03.2023

Account Manager

Stephen Greer State Farm
03.2022 - 08.2022

Insurance Agent

Lincoln Heritage Life Insurance
12.2021 - 03.2022

Sales Consultant

Waikem Auto Group (Diehl Automotive)
02.2021 - 02.2022

SERVER

OLIVE GARDEN ITALIAN RESTAURANT
10.2016 - 02.2021

HIGH SCHOOL DIPLOMA -

PERRY HIGH SCHOOL

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Joseph Capuano