Joseph Cerrone
Orchard Park
Summary
Organized, hardworking and dependable manager successful at maintaining high standards and excellent customer service in a fast paced environment. Shows willingness to take on added responsibilities and learn to meet team goals.
Overview
4
4
years of professional experience
Work History
Manager On Duty
Tops Friendly Markets
02.2023 - Current
- Overseeing day to day operations of the store and each department within.
- Accomplishing department and store objectives set by department and store management.
- Displaying an understanding of all store and company policies and procedures.
- Overseeing loss prevention and training associates on loss prevention policies.
- Deterring and reporting theft in accordance with company policy.
- Ensuring high associate standards by communicating expectations, planning, setting goals and appraising performance.
- Maintaining high quality service by enforcing high standards and customer service excellence and resolving quality and customer service concerns.
- Working with store leadership to maintain and exceed goals.
- Overseeing store cash handling and Brinks deposits.
- Coaching, counseling and disciplining associates.
- Handling all customer service inquiries and complaints.
- Maintaining store housekeeping.
- Trained and prepared to handle emergency situations.
- Working as a team player by assisting all departments as needed
Customer Service Lead
Tops Friendly Markets
07.2021 - 02.2023
- Supervising front end operations.
- Handling, securing and maintaining all cash drawers in the store.
- Ensuring all department policies and procedures are being followed.
- Displaying a detailed understanding of front end policies and procedures while assisting customers and associates.
- Handling all general customer service inquires.
- Overseeing training of new associates.
- Assisting department and store management in loss and fraud prevention.
Cashier
Tops Friendly Markets
09.2020 - 07.2021
- Working the registers for checkout, self checkout and the gas station.
- Using the lottery terminals.
- Department cleaning and general maintenance.
- Returning unwanted items to departments and facing shelves
- Shopping and running out instacart orders
Education
Regents Diploma -
Hamburg High School
06.2018
Skills
- Customer service focus
- Delegation capabilities
- Loss prevention
- Staff Training and Development
- POS
- Food Safety
- Retail Sales
- Microsoft Office
- Computer Reporting
- Cash Handling
Timeline
Manager On Duty
Tops Friendly Markets
02.2023 - Current
Customer Service Lead
Tops Friendly Markets
07.2021 - 02.2023
Cashier
Tops Friendly Markets
09.2020 - 07.2021
Regents Diploma -
Hamburg High School