Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver
Joseph Clark

Joseph Clark

Coustomer Service
Keystone Heights,FL

Summary

Dynamic sales and customer support manager with a proven track record at Water Tech Inc. Skilled in team leadership and operations management, I enhanced customer satisfaction through effective training and streamlined processes, achieving a significant boost in service quality. Committed to fostering relationships and driving results in fast-paced environments.

Overview

3
3
Certifications
25
25
years of professional experience

Work History

Manager, Sales and Customer Support

Water Tech Inc
01.2016 - 09.2025

Employee supervisor, purchasing agent, Inventory Management, Coustomer service

Owner/Operator Truck Driver

Quartermile Trucking
01.2015 - 01.2016
  • Operated long-haul trucks to deliver freight efficiently and safely across designated routes.
  • Conducted pre-trip inspections to ensure compliance with safety regulations and vehicle readiness.
  • Maintained accurate logs of hours, mileage, and cargo for regulatory compliance and operational efficiency.
  • Managed loading and unloading of cargo, ensuring proper securing techniques to prevent damage during transit.
  • Communicated effectively with dispatchers regarding route changes, delays, or any issues encountered on the road.
  • Developed relationships with clients to enhance service quality and foster repeat business opportunities.
  • Implemented best practices for fuel efficiency, contributing to reduced operational costs over time.
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.

Supervisor

Water Tech Inc
01.2001 - 01.2016
  • Oversaw daily operations, ensuring compliance with safety regulations and company policies.
  • Mentored team members to enhance skills and improve productivity in service delivery.
  • Streamlined workflow processes, resulting in increased efficiency and reduced downtime.
  • Implemented training programs that improved staff performance and customer satisfaction scores.
  • Conducted regular assessments of equipment and systems to ensure optimal functionality.
  • Developed standard operating procedures to enhance consistency and quality of services provided.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

High School Diploma -

Often High
Gainesville Fl

Skills

Customer service

Team leadership

Time management

Decision-making

Verbal and written communication

Staff training and development

Staff management

Task delegation

Goal setting

Relationship building

Operations management

Project management

Customer relationship management (CRM)

Shift scheduling

Policy implementation

Schedule preparation

Workforce management

Certification

CDL class A license,

Timeline

CDL class A license,

07-2026

Manager, Sales and Customer Support

Water Tech Inc
01.2016 - 09.2025

Owner/Operator Truck Driver

Quartermile Trucking
01.2015 - 01.2016

Certified Water Specialist

07-2003

Forklift operator

07-2001

Supervisor

Water Tech Inc
01.2001 - 01.2016

High School Diploma -

Often High
Joseph ClarkCoustomer Service