Joseph D’Ambrozio
Lady Lake,Lake
Summary
Business Founder/Owner Former Business owner, meticulous with a strong work ethic and excellent interpersonal communication skills. 100% customer satisfaction. 40 years’ experience being self-employed. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
46
46
years of professional experience
3
3
years of post-secondary education
Work History
Owner
J. D’Ambrozio Pest Management Services LLC
Fairfield, New Jersey
01.1979 - 01.2021
- Sold the business
- SKILLS
- Overlooked operations and supervising employees
- Develop new Accounts, Account collections, liaison among customers
- Instruct technicians to ensure smooth day-to-day operations
- Focus on customer retention and continued growth
- Hired, trained, and developed technicians’ skills
- Provide corrective action as necessary on a timely basis in accordance with company police
- Ensuring compliance with current Federal, State, and local regulations
- Review Technicians Work orders for compliance with product Labels, Local, State and Federal laws
- Review customer complaints and cancellations with technicians to retain clients and resolve issues to better serve clients
- Oversee all aspects of field technicians with constant training, accountability
- Ensure production goals and maintain control of all accounts
- Inventory and monitoring of chemical usage to ensure proper percent application.
General Manager
Nationwise Pest Control
Dobbs Ferry, NY
01.1976 - 01.1979
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
Alarm Specialist
ADT Security
01.1975 - 01.1976
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Monitored client alarm systems
- Respond to alarm alerts
- Repair door and window contacts
Education
High School Diploma -
Yonkers High School
High School Diploma -
Yonkers High School
Yonkers, NY 09.1966 - 06.1969
Skills
Business growth and retention
Business management and development
Opportunity identification
Strategic planning
Budget development
Delegation
Employee scheduling
Staff training/development
Business Development
Recruitment
Employee reviews
Coaching and mentoring
Inventory management
Scheduling
Timeline
Owner
J. D’Ambrozio Pest Management Services LLC
01.1979 - 01.2021
General Manager
Nationwise Pest Control
01.1976 - 01.1979
Alarm Specialist
ADT Security
01.1975 - 01.1976
High School Diploma -
Yonkers High School
High School Diploma -
Yonkers High School
09.1966 - 06.1969