Joseph DeRuvo
Senior IT Systems Specialist
Rohnert Park,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to support and contribute to an organization's success.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Information Specilaist II
County of Napa
Napa, CA
05.2023 - 05.2024
- Member of the Information Technology Help Desk Team who provided Technical Support for over 1500 County Employees.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Systems Administrator
MarinIT
Novato, CA
07.2013 - 05.2023
- Provided IT support for users in Private Sector, Government, Police and Fire. This includes supporting organizations of up to 350 users.
- Provided comprehensive support and training to internal and off-site users to optimize systems maintenance and resolve issues.
- Performed software installations and upgrades to Windows operating systems.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Configured and maintained Windows Server operating systems with roles features.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Self-motivated, with a strong sense of personal responsibility.
Proprietor
EBA Consulting
Novato, CA
07.2009 - 07.2013
- Provided IT Support to Small and Medium size businesses of up to 50 users.
- Provided hardware and software solutions to clients.
- Maintained and Administered client networks, which included PCs, servers, firewalls and network switches.
- Consulted with customers to assess needs and propose optimal solutions.
IT Specialist
Silicon Valley Systems
Sunnyvale, CA
09.2010 - 12.2012
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Technician
Backoffice Technology Group
Rohnert Park, CA
04.2010 - 09.2010
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Network Administrator
Eze Castle Integration
San Francisco, CA
03.2008 - 04.2009
- Provided IT Support to clients in Financial Sector for organizations of up to 100 users.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Identified and immediately resolved issues with network devices.
Systems Consultant
LangTech
San Francisco, CA
02.2007 - 03.2008
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Built and maintained network infrastructure consisting of Windows, and virtual environments.
- Managed and monitored installed systems for highest level of availability.
Network Administrator
CCI, Inc
Novato, CA
03.2005 - 11.2006
- Configured networks for smooth, reliable operation to meet business processes and objectives for organization of 75 users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Identified and immediately resolved issues with network devices.
Network Administrator
Valley Oak Systems
San Ramon, CA
07.2003 - 03.2005
- Provided Desktop Support to user environment for organization of 50 users.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Identified and immediately resolved issues with network devices.
IT Technician
Dedicated Onsite Consulting
San Mateo, CA
11.2002 - 02.2003
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
IT Support Specialist
Bayside Solutions
Pleasanton, CA
07.2002 - 09.2002
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Technician
TEKsystems
Alameda, CA
09.2000 - 07.2002
- Maintained office PCs, networks and mobile devices in organizations of up to 200 users.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Field Technician
Siemens Medical Solutions
Malvern, PA
06.1998 - 04.2000
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with team members to achieve target results.
Telecommunications Technician
Oppenhiemer Captital
New York, NY
04.1997 - 06.1998
- Worked closely with network administrators and server engineers to deliver quality service for organization of 200 users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for organization.
Education
Associate of Science - Telecommunications Management
DeVry University
North Brunswick, NJ 04.1996 - 05.1998
Bachelor of Science - Mechanical Engineering
New Jersey Institute of Technology
Newark, NJ 09.1986 - 05.1991
Skills
Provided remote support for offsite employees, ensuring seamless access to company resources regardless of location
Actively participated in team meetings and contributed ideas for process improvements, resulting in a more efficient and effective helpdesk operation
Performed thorough diagnostics on reported issues before escalating them to higher-level support teams if needed, minimizing wasted time and resources spent on simple fixes that could have been resolved sooner
Installed, configured, tested and maintained operating systems, application software, and system management tools
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Maintained servers and systems to keep networks fully operational during peak periods
Explained technical information in clear terms to non-technical individuals to promote better understanding
Administered Mobile Device Management and Endpoint Management Systems
Timeline
Information Specilaist II
County of Napa
05.2023 - 05.2024
Systems Administrator
MarinIT
07.2013 - 05.2023
IT Specialist
Silicon Valley Systems
09.2010 - 12.2012
IT Technician
Backoffice Technology Group
04.2010 - 09.2010
Proprietor
EBA Consulting
07.2009 - 07.2013
Network Administrator
Eze Castle Integration
03.2008 - 04.2009
Systems Consultant
LangTech
02.2007 - 03.2008
Network Administrator
CCI, Inc
03.2005 - 11.2006
Network Administrator
Valley Oak Systems
07.2003 - 03.2005
IT Technician
Dedicated Onsite Consulting
11.2002 - 02.2003
IT Support Specialist
Bayside Solutions
07.2002 - 09.2002
IT Technician
TEKsystems
09.2000 - 07.2002
Field Technician
Siemens Medical Solutions
06.1998 - 04.2000
Telecommunications Technician
Oppenhiemer Captital
04.1997 - 06.1998
Associate of Science - Telecommunications Management
DeVry University
04.1996 - 05.1998
Bachelor of Science - Mechanical Engineering
New Jersey Institute of Technology
09.1986 - 05.1991