Joseph Diaz

• Provided high-level administrative support to four busy surgeons, ensuring seamless clinic operations and patient flow.
• Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
• Managed high call volumes, 100+ calls per day.
• Requested and obtained insurance referrals to support timely patient care.
• Support physicians with daily clinic needs, including coordination of diagnostic imaging, labs, and specialist referrals.
• Verified patient demographics and insurance information prior to each visit or procedure.
• Processed payments for co-pays or services rendered using computerized billing software programs.
• Managed patient flow to minimize waiting times and improve office efficiency.
• Processed prior authorization requests for imaging and medications.
• Prepared TDI FMLA, and out-of-work documentation.
• Triage calls and messages, relaying urgent clinical information to physicians and APPs promptly.
• Managed heavy clinic scheduling for four providers, seeing 30-35 patients per clinic each.
• Prepared patient charts timely and efficiently to ensure providers have the proper records to treat patients.
• Assist with training new staff

• Provided excellent customer service to enhance guest experience at the golf course.

• Assisted in setting up dining areas for events and special functions.

• Took orders accurately and communicated them effectively to the kitchen staff.

• Handled cash register transactions and processed payments accurately for customers.

• Maintained cleanliness of dining areas, ensuring a welcoming environment for guests.

• Prepared ingredients for daily menu items and ensured freshness
• Assisted chefs in cooking and plating dishes during peak hours.
• Followed food safety guidelines to prevent contamination and ensure quality.
• Stocked supplies and monitored inventory levels for efficient operations.
• Operated kitchen equipment, including ovens, fryers, and mixers safely.
• Adhered to recipes and portion control standards for all meals prepared.

• Maintained cleanliness and organization of treatment rooms and equipment for safety.
• Educated clients on skincare routines and product usage for optimal results.
• Provided personalized skincare consultations to assess client needs and preferences.
• Administered a variety of facial treatments using high-quality products and techniques.
• Handled scheduling appointments and managing client records efüciently:
• Collaborated with team members to create a welcoming and relaxing environment.
• Checked supplies inventory regularly to ensure adequate stock levels at all times.
• Performed waxing services on clients including eyebrows, lip, chin, and full face.