Joseph L. Dukeman
Queens,NY
Summary
Experienced Bilingual Customer Experience and Operations Expert with 10 years in enhancing service delivery and client relationships. Specializes in client retention, relationship building, and conflict resolution. Skilled in program coordination and effective communication, with a focus on supporting diverse populations and ensuring administrative efficiency.
Overview
10
10
years of professional experience
Work History
Community Coordinator
NYC Health + Hospitals
New York, New York
11.2024 - 12.2025
- Coordinated community programs and client services to improve customer support outcomes.
- Fostered strong client relationships through proactive communication and tailored engagement.
- Addressed concerns promptly to support client retention and create positive service experiences.
- Collaborated with healthcare teams, community partners, and internal departments for efficient service delivery.
- Provided culturally responsive support to effectively address needs of diverse populations.
- Maintained accurate documentation of client records., databases, reports, and client information with confidentiality and precision.
Patient Access Representative
NYC Health + Hospitals
New York, New York
04.2016 - 11.2024
- Collaborated with medical and administrative teams to efficiently address patient needs.
- Delivered customer service in a high-volume environment, ensuring patient satisfaction.
- Supported daily operations by scheduling, data entry, documentation, and report preparation.
- Maintained accurate records, utilizing healthcare software systems for improved workflow efficiency.
- Established communication pathways between departments and staff to enhance service experience.
Education
BBA - Health Care Administration
Berkeley College
New York, NY03-2016
Skills
- Community outreach
- Client retention
- Guest relations
- Service delivery
- Program management
- Program coordination
- Team coordination
- Database management
- Administrative operations
- Microsoft Office
- Bilingual: English and Spanish
- Conflict resolution
Accomplishments
- Employee of the year 2017
- Employee of the month June 2025
Timeline
Community Coordinator
NYC Health + Hospitals
11.2024 - 12.2025
Patient Access Representative
NYC Health + Hospitals
04.2016 - 11.2024
BBA - Health Care Administration
Berkeley College