Joseph Elsberry
Savannah,GA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks and Walmart. Proven expertise in cash handling, inventory control, staff management, achieving sales goals, enhancing customer satisfaction and reducing complaints through proactive strategies. Adept at training and developing teams and fostering a collaborative environment that drives operational excellence. Committed to maintaining high standards of service and quality.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Walgreens
04.2012 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Support Manager
Walmart
Villa Rica, GA
08.2015 - 07.2021
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
- Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
Shift Supervisor
Starbucks
Savannah, GA
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Associate Of Science - Business Administration
West Georgia Technical College
Carrollton, GASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Staff development
- Inventory control
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Support Manager
Walmart
08.2015 - 07.2021
Pharmacy Technician
Walgreens
04.2012 - 06.2015
Associate Of Science - Business Administration
West Georgia Technical College