Joseph Estrada
Frisco,TX
Summary
Proactive and bilingual Customer Service Administrator with over 3 years of expertise in establishing
key relationships with peers, upper management and background in assisting top-level customer support.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Frisco, TX
05.2023 - 06.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Counted money and did deposits as necessary.
- Made sure the store was faced and cleaned ready to open for the next morning.
- Work effectively with store management and store crews.
- Supervise the store's crew through assigning, directing and following up of all activities.
- Effectively communicate information both to and from store management and crews.
- Assist customers with their questions, problems and complaints.
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Cashier
Walgreen's Pharmacy
Duncanville, TX
05.2021 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
EPA 608 Certification - Heating, Ventilation, And Air Conditioning
Tech Zone HVAC School
Irving, TX07-2024
High School Diploma -
W H Adamson High School
Dallas, TX05-2023
Skills
- Customer Service Excellence
- Shipping and Receiving Understanding
- Skilled with computers
- Cash Handling
- Relationship Building
- Phone and Email Etiquette
- Bilingual (English and Spanish)
- Data Entry
- Dynamics 365 Business Central
- Equipment Operations
- Assembly
- ACR Technician License
- Air Conditioning and Refrigeration Technician
- EPA Certificate
Timeline
Shift Supervisor
CVS Pharmacy
05.2023 - 06.2024
Cashier
Walgreen's Pharmacy
05.2021 - 06.2023
EPA 608 Certification - Heating, Ventilation, And Air Conditioning
Tech Zone HVAC School
High School Diploma -
W H Adamson High School