Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Evans

Apopka,FL

Summary

Customer-focused Tire Technician with skill repairing leaks, balancing tires and completing alignments. Familiar with oil changes, fluid flushes and other services. Adept at learning new technical skills quickly.

Overview

2
2
years of professional experience

Work History

General Manager

Tire Super Center
01.2021 - 09.2021
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Estimated costs and set quality standards.
  • Prepared and maintained production reports and personnel records.
  • Dismounted, mounted and repaired tires according to manufacturer specifications.

Oil Change Technician

Shell Rapid Lube
11.2022 - 03.2023


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Checked fluids, tires, brakes, and other systems as part of 32-point inspection and provided feedback to customers.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Updated and maintained customer information, documents and records.
  • Kept shop areas neat, clean, and free of safety hazards.

Tire Technician

Hudson Tire & Service
09.2021 - 07.2022
  • Maintained and managed tire and hardware inventory with daily stock assessments.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Dismounted, mounted and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Evaluated fluid levels, battery functioning and vehicle leaks.
  • Repaired punctures by locating leaks, removing embedded objects and patching holes.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Helped mechanics with general maintenance work such as battery and oil changes.
  • Assisted team by keeping shop tidy, clean and free of safety hazards.
  • Maintained energy in fast-paced environment.

Education

High School Diploma -

Sunshine High School
Orlando, FL
02.2020

Skills

  • Business Operations
  • Program Optimization
  • Customer Inquiry and Response
  • Records Organization and Management
  • Recordkeeping Software
  • Sales Tracking
  • Fleet Car Repairs
  • Tire Damage Assessment
  • Diagnostic Skills
  • Hand and Power Tool Operation
  • Proper Tire Inflation
  • Vehicle Wheel Mounting Expertise
  • Wheel Counterweight Determination
  • Puncture Sealing
  • Alignments Knowledge
  • Oil Changes
  • Battery Replacement
  • Shop Cleaning and Maintenance

Timeline

Oil Change Technician

Shell Rapid Lube
11.2022 - 03.2023

Tire Technician

Hudson Tire & Service
09.2021 - 07.2022

General Manager

Tire Super Center
01.2021 - 09.2021

High School Diploma -

Sunshine High School

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Joseph Evans