Joseph Flammia
McDonald's Restaurant
Rocky Point,NY
1
Certification
4
years of professional experience
Developed skills in customer service, team coordination, and operational efficiency in fast-paced retail environment. Seeking to transition into new field by leveraging strong organizational and interpersonal abilities. Ready to bring proactive approach to problem-solving and team management in any new role.
Work History
3rd Assistant Manager
3 Years 8 Months- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained new team members on customer service standards and operational workflows.
- Coordinated inventory management, optimizing stock levels to reduce waste.
- Implemented training programs that improved team efficiency and service quality.
Education
Associate of Applied Science - Cybersecurity
- 3.6 GPA
- Relevant Coursework: Intranetworking & Infrastructure, Security Operations, CCNA Security
- Capstone Project: Information Security Capstone, Developed and deployed a functioning environment which includes a variety of different tools, concepts, and technologies.
Skills
Customer service focus
Staff training and development
Employee engagement
Risk assessment
Network security
Incident response
Digital forensics
Certification
CompTIA Security+ Certification - https://www.credly.com/badges/f2f7faea-16ef-46b4-975c-246108642d5c/public_url
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
3rd Assistant Manager
McDonald's Restaurant
10.2022 - CurrentRead More
Suffolk County Community College
Associate of Applied Science from Cybersecurity
Read More