Key Holder
Whistle Express Car Wash
Valdosta, GA
02.2022 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Created financial reports and documentation for review by store management staff.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recruited, managed and motivated Number-member retail team to give every guest positive and memorable experiences.
- Led and developed management team of Number.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by Number%.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.