Microsoft Office
Joseph Ford
General Manager
Raleigh,NC
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
2
2
Certifications
7
7
years of post-secondary education
Work History
General Manager
MyEyeDr
Cary, NC
03.2021 - Current
- Drove business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sr. Training Coordinator
Delta Air Lines, Inc
Atlanta, GA
03.2010 - 08.2020
- Gathered data about course success and participant experiences to help with future course planning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Liaised between trainers and course participants.
- Worked with central management to identify, plan, align and address training needs.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
Managing Optician
Webb Eyecare Associates, PA
Hot Springs, AR
01.2007 - 02.2010
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Completed field of vision, OCTs and pachymetry evaluations.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Established positive relationships with customers and other staff members.
Education
BBA - Business Administration
Harding University
Searcy, AR 2006 - 2010
MBA - Project Management
Georgia State University
Atlanta, GA 2016 - 2018
Skills
Performance improvement
Staff training/development
Recruitment
Coaching and mentoring
Budgeting
Effective leader
Project Management
Efficient multi-tasker
Business Development
Relationship building
Software
Smartsheet
Acuity
Certification
Lean Six Sigma Black Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
General Manager
MyEyeDr
03.2021 - Current
Lean Six Sigma Black Belt
11-2018
MBA - Project Management
Georgia State University
2016 - 2018
Lean Six Sigma Green Belt
02-2016
Sr. Training Coordinator
Delta Air Lines, Inc
03.2010 - 08.2020
Managing Optician
Webb Eyecare Associates, PA
01.2007 - 02.2010
BBA - Business Administration
Harding University
2006 - 2010