Joseph Gentile
Eastchester,New York
Summary
Versatile Professional offering a unique background in law enforcement and retail management. Skilled in managing end-to-end operational workflows, including inventory oversight and team jersey fulfillment for a high-traffic athletic retailer. Adept at navigating high-pressure situations with a calm, service-oriented approach. Highly proficient in Excel-based data entry and staff management, with a consistent history of meeting strict deadlines and exceeding customer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel Agent
Off to Neverland Travel
Remote
11.2025 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated bookings for flights, accommodations, and activities to ensure seamless travel experiences.
- Researched and analyzed destination options to provide clients with informed recommendations.
- Established relationships with vendors to secure competitive rates and exclusive offers for clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Police Officer
Danbury Police Department
Danbury, Connecticut
04.2023 - Current
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Responded to emergency calls, providing timely support and assistance to citizens in distress.
- Collaborated with community organizations to develop crime prevention initiatives and foster relationships.
- Mentored junior officers, providing guidance on procedures and best practices in law enforcement.
- Developed reports detailing incidents, maintaining accurate records for legal proceedings and departmental review.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enforced laws and regulations to maintain public safety and order.
Police Officer 43rd PCT
New York City Police Department
Bronx, New York
07.2021 - 04.2023
- Enforced local, state, and federal laws to ensure public safety and order
- Responded to emergencies and critical incidents to preserve life and minimize harm
- Protected public and private property through proactive patrols and incident response
- Engaged with the community to build trust, provide assistance, and promote crime prevention
Online Sales Manager
Dynamic Mfg.
Norfolk, Virginia
09.2014 - 07.2021
- Developed and executed online sales strategies to enhance customer engagement.
- Analyzed market trends to identify new revenue opportunities and improve product offerings.
- Managed e-commerce platform performance, ensuring seamless user experience and functionality.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Negotiated contracts with suppliers that resulted in lower costs while maintaining quality standards of products offered within the online store catalog.
- Created compelling product descriptions and visuals, enhancing the overall user experience on the e-commerce platform.
New York State Contact Tracer
PCG
New York
06.2020 - 06.2021
- Managed case handling and diagnosis of illnesses.
- Executed data entry and management within spreadsheets to ensure accuracy and organization.
- Monitored and managed case progress throughout 14-day quarantine period.
- Resolved and documented case closure procedures.
- Executed quarantine orders and facilitated release processes for affected individuals.
- Conducted interviews to gather accurate contact information for COVID-19 exposure notifications.
- Monitored and tracked case reports to ensure timely follow-up with affected individuals.
- Facilitated virtual meetings to provide updates and share best practices among contact tracing teams.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
Store Manager
Blue Line Sports
Harrison, New York
09.2016 - 08.2018
- Oversaw store opening and closing procedures to ensure operational efficiency.
- Oversaw and updated store inventory management processes.
- Oversaw procurement and distribution of team equipment and uniforms.
- Sales representative
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented effective inventory management strategies to reduce shrinkage.
- Trained and supervised staff to enhance service quality and operational efficiency.
- Fostered a positive work environment through team-building initiatives and performance recognition.
- Ensured compliance with company policies and safety regulations, maintaining operational standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Science - Criminal Justice with a Concentration in Homeland Security
ECPI University
Virginia Beach, Virginia11.2018
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Excellent communication
- Critical thinking
- Calm under pressure
- Verbal communication
- Problem resolution
Certification
- NYS DCJS Police Officer Certification
- State of Connecticut Police Officer Standards and Training Certification
Timeline
Travel Agent
Off to Neverland Travel
11.2025 - Current
Police Officer
Danbury Police Department
04.2023 - Current
Police Officer 43rd PCT
New York City Police Department
07.2021 - 04.2023
New York State Contact Tracer
PCG
06.2020 - 06.2021
Store Manager
Blue Line Sports
09.2016 - 08.2018
Online Sales Manager
Dynamic Mfg.
09.2014 - 07.2021
Bachelor of Science - Criminal Justice with a Concentration in Homeland Security
ECPI University