Joseph Gloria
Surprise,Arizona
Summary
Motivated professional seeking a challenging position to showcase strong work ethic and determination. Dedicated team player with proven leadership skills and a positive mindset.
Overview
10
10
years of professional experience
Work History
Server
Texas Roadhouse
Surprise, Arizona
03.2024 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Street Team Member
Phoenix Suns Limited Partnership
Phoenix, AZ
04.2021 - 04.2024
- Provided customer service support during on-site marketing activities.
- Reported feedback from customers regarding product or service quality to management team.
- Monitored the success of each campaign by tracking metrics such as impressions, clicks, and conversions.
- Distributed promotional materials to targeted areas of the city.
Supervisor
Babbo Italian Eatery
Surprise, AZ
06.2018 - 03.2024
- Managed a team of over 50 employees
- Managed overall money and banking operations for the store
- Identified and implemented solutions for potential problems within the organization
- Provided exceptional customer service
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Server
Babbo Italian Eatery
Surprise, AZ
06.2014 - 03.2024
- Delivered exceptional customer service
- Managed financial resources effectively
- Displayed strong problem-solving skills.
Marketing Assistant
Surprise Stadium
Surprise, AZ
11.2019 - 04.2020
- Executed full sponsor activations
- Engaged in effective communication with potential customers
- Enhanced problem solving skills in managing communication and resolving issues between the stadium and consumers.
- Researched current trends in digital marketing to stay up-to-date with industry developments.
Education
Bachelor of Science in Sports Management -
Grand Canyon University
Phoenix, Arizona04.2020
Skills
- Guest Engagement
- Quality Control
- Service prioritization
- Guest Relations Management
- Positive and professional
- Suggestive Selling
- Strong Work Ethic
Timeline
Server
Texas Roadhouse
03.2024 - Current
Street Team Member
Phoenix Suns Limited Partnership
04.2021 - 04.2024
Marketing Assistant
Surprise Stadium
11.2019 - 04.2020
Supervisor
Babbo Italian Eatery
06.2018 - 03.2024
Server
Babbo Italian Eatery
06.2014 - 03.2024
Bachelor of Science in Sports Management -
Grand Canyon University