Joseph Hernandez

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

Engaged in GCR development program to enhance leadership skills. I gained great insight and leadership tools from some of the best that Xfinity has to offer. Used this amazing opportunity to fine-tune and enhance my current skill set.

• Resolved customer issues through effective problem-solving techniques, enhancing customer satisfaction.
• Monitored sales performance metrics to identify market trends, informing strategic sales initiatives.
• Resolved customer issues efficiently through effective problem-solving techniques.
• Devised promotional strategies that increased overall sales volume.
• Engaged positively with each customer, delivering professional and courteous support for sales and service needs.

• Performed accurate data entry and database updates, enhancing operational support.
• Input client information into spreadsheets and company database to provide sales leaders with quick access to essential client data.
• Maintained data entry requirements by following data program techniques and procedures.
• Troubleshot systems and equipment and ran tests to make effective recommendations.
• Completed new OS installations on phones, tablets and laptops.
• Managed projects on time and under budget, effectively resolving complex issues.
• Entered client information into spreadsheets and database, enabling quick access for sales leaders.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Handled cash and credit card payments and returned receipts, change and payment cards to customers.
• Coordinated with team members and organizational partners to identify and resolve data issues.
• Created reports and audited charts to maintain concise records.

• Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
• Analyzed store's inventory and ordered merchandise and products to keep stock level.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Compiled data from source documents prior to data entry.
• Identified, corrected and reported data entry errors.
• Maintained business records by updating customer information.