Joseph Hicks
Piedmont,SC
Summary
Results-driven IT professional with extensive experience in Data Center Operations, Network Management, and System Optimization. Proven ability to utilize advanced troubleshooting skills for efficient resolution of technical issues. Expertise in maintaining high availability and data security in complex IT environments. Committed to leveraging technical skills to meet organizational challenges.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Data Center Analyst II
DXC Technologies
01.2023 - Current
- Enhanced system performance and reliability through data center operations analysis.
- Ensured timely resolution of technical issues by supporting incident management processes.
- Boosted data center efficiency by collaborating with cross-functional teams.
- Implemented server maintenance best practices and improved capacity planning initiatives.
- Identified process improvements and compliance adherence through regular system audits.
- Guided junior analysts in troubleshooting techniques and operational workflows.
Owner
Knights Trading Company
01.2016 - Current
- Delivered exceptional customer service by effectively troubleshooting and repairing vintage audio equipment.
- Conducted detailed installations of vintage audio systems, ensuring optimal sound quality and performance.
- Resolved technical issues through methodical diagnostic processes, enhancing customer satisfaction and equipment functionality.
- Maintained comprehensive knowledge of vintage audio technologies, enabling precise sales recommendations to clients.
- Developed strong client relationships by providing expert guidance on audio equipment features and benefits.
- Facilitated training sessions for clients on equipment usage, increasing user confidence and product enjoyment.
- Implemented effective inventory management practices to ensure availability of vintage audio components.
- Collaborated with local audio enthusiasts to foster community engagement and promote services offered.
Regional Support Center Rep III
Spectrum
01.2019 - 01.2023
- Enhanced technician communication by developing efficient daily routing strategies.
- Modified routes in collaboration with management to better serve customer needs.
- Facilitated communication by managing incoming technician calls effectively.
- Strengthened technician and customer relationships to ease last-minute schedule changes.
- Delivered exceptional phone support to both customers and technicians.
Field Technician II
Spectrum
01.2018 - 01.2019
- Installation and troubleshooting of Spectrum services and customer premises equipment.
- Customer education on Spectrum services and products.
Self Employed
Self Employed
01.2012 - 01.2016
- Onsite and remote support of customer computers, networks and peripherals.
Support Center Analyst /Network Administrator
SDI Networks
01.2010 - 01.2012
- Provided onsite, phone and remote support to clients.
- Onsite setup, troubleshooting and repair of computers, HP, Tektronics, Epson and printers Linksys, Netgear and Cisco network peripherals.
Network Administrator
The PCS Center
01.2007 - 01.2009
- Enhanced network stability for 150 users across 48 remote locations.
- Developed and managed an intrusion detection and prevention system using Linux.
- Automated system monitoring through Powershell scripts for local and remote systems.
Sales/ Support Technician
P.A.S.S. Inc.
01.2002 - 01.2005
- Provided sales and technical support for more than 400 clients.
- Onsite setup, troubleshooting and repair of computers, HP, Tektronics, Epson and printers Linksys, Netgear and Cisco network peripherals.
- Webpage design and software support for clients Microsoft OS and industry specific software.
Store Manager
Computer Directions and Paging
01.1997 - 01.1999
- Oversaw day to day operations of a 22 employee company with yearly gross revenue in excess of $750,000.
- Created a mobile service department for pagers, computers and printers.
Sales Support Technician
Total Business Systems
01.1995 - 01.1997
- Enhanced computer system sales and support for HP printers and network equipment.
- Delivered onsite training for Squirrel, Panasonic, and Micros POS systems.
- Led a 15-member team to install 450+ devices for hospital expansion project.
- Facilitated installation of scanners, printers, and cabling for hospital operations.
- Streamlined support services for Linksys and 3com network equipment installations.
Aviation Ordinance 3rd Class
United States Navy
01.1992 - 01.1995
- Enhanced aircraft readiness by inspecting and repairing armament systems.
- Developed and managed duty roster for 710 personnel in HS-1 squadron.
- Established and maintained divisional training records in HS-1 operations.
- Created hazmat inventory control program aboard USS Saratoga, adopted Navy-wide.
Education
A.A.S. - Computer and Information Science, Networking and Security Management
ECPI College of Technology
Greenville, SC01.2007
Skills
- Network troubleshooting
- Hardware installation
- Data center management
- Incident management
- Asset management
- System monitoring tools
- Service level agreements
- Power and cooling systems
- Hardware troubleshooting
- Compliance management
Certification
- Network +
- Security + ( Renewing)
Timeline
Data Center Analyst II
DXC Technologies
01.2023 - Current
Regional Support Center Rep III
Spectrum
01.2019 - 01.2023
Field Technician II
Spectrum
01.2018 - 01.2019
Owner
Knights Trading Company
01.2016 - Current
Self Employed
Self Employed
01.2012 - 01.2016
Support Center Analyst /Network Administrator
SDI Networks
01.2010 - 01.2012
Network Administrator
The PCS Center
01.2007 - 01.2009
Sales/ Support Technician
P.A.S.S. Inc.
01.2002 - 01.2005
Store Manager
Computer Directions and Paging
01.1997 - 01.1999
Sales Support Technician
Total Business Systems
01.1995 - 01.1997
Aviation Ordinance 3rd Class
United States Navy
01.1992 - 01.1995
A.A.S. - Computer and Information Science, Networking and Security Management
ECPI College of Technology