Hi, I’m
Joseph Issayi
Turlock,CA
Summary
Dynamic leader with a proven track record at Wendys International, enhancing customer satisfaction and team performance through expert problem-solving and staff management. Skilled in retail management and motivational leadership, adept at fostering relationships and driving sales growth. Achieved significant improvements in staff retention and customer engagement, showcasing a results-driven approach with a focus on strategic goals.
Overview
20
years of professional experience
1
Certification
Work History
Velege Fresh Market
Department Manager
11.2019 - 05.2024
Job overview
raning department customer service
terning crow
Wendys International
Assistance Manager
08.2004 - 10.2019
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Tehran University Tehran Iran
Associated Degree from Electrical, Electronics Engineering Technologies
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Customer Engagement
- Goals and performance
- Retail Management
- Flexible Schedule
- Work Planning and Organization
- Personnel training and development
- Coaching and Mentoring
- Loss Prevention
- Sales Reporting
- Training and Development
- Order Management
- Sales expertise
- Relationship building and management
- Employee Scheduling
- Order Processing
- Scheduling
- Motivational Leadership
- Staff Hiring and Retention
- Workflow Coordination
Certification
serve safe
Languages
English
Professional Working
German
Full Professional
Italian
Full Professional
Persian
Full Professional
Timeline
Department Manager
Velege Fresh Market
11.2019 - 05.2024
Assistance Manager
Wendys International
08.2004 - 10.2019
Tehran University
Associated Degree from Electrical, Electronics Engineering Technologies